Automated SLA/BSC Reporting for Riverbed AppResponse Data
Tools like Riverbed AppResponse do store tons of valuable data for service quality assurance.
They provide enough data for availability and performance values of applications for SLA/BSC Reports, but leaves this job to external tools.
In our webex we present a fully automated process creating weekly and monthly SLA Reports for Applications based on Riverbed AppResponse data - freeing up your time by using SLIC for automated data processing..
› SLA Requirements
› AppResponse Data and Import
› Business hours and maintenance windows
› Calculation of availability and performance incidents
› Aggregation of incidents to service and service group SLA values
› The reporting engine – automated workflow
› One step further - more about benefits of incident analysis